Policy & Shipping Instructions for the Customer:

• 30-Day Return Window: All RMA requests must be submitted within 30 days of the original purchase date. Requests made after this period will not be accepted.

• Return Shipping Costs: The customer is responsible for all return shipping costs and logistics. We highly recommend using a trackable shipping service, as we are not responsible for lost returns. Do not ship any material back until you have received an RMA number!!

• RMA Number Placement: Clearly write the RMA Number on the outside of the shipping box, not on the product packaging.

• Packaging Requirements: Return all items in their original packaging.

• Unauthorized Returns: Packages arriving without a visible, approved RMA number may be refused and returned to the sender at the customer's expense.

Return Material Authorization (RMA) Request Form

Please complete all sections of the form below to initiate your return. Your request will be reviewed, and if accepted, an RMA Number will be issued to you along with shipping instructions. Do not ship any items back without an approved RMA number.

Please list each item, its quantity, and its reason code on separate lines in the Items for Return box on the form below. Reason Codes: (A) Defective, (B) Damaged in Shipping, (C) Wrong Item Received, (D) Ordered Incorrectly, (E) Other (Please specify)

Return Material Authorization Request Form